Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the HomeFold marketplace (the "Platform"). By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. What HomeFold is

HomeFold is a marketplace that connects clients with independent HomeFold Specialists who provide in-home laundry services (washing, ironing, folding, and packing away). Specialists are independent providers, not employees or agents of HomeFold. HomeFold does not itself perform laundry services and is not a party to the service agreement between a client and a helper.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• You agree to provide accurate information and keep your account secure.
• You are responsible for activity that occurs under your account.

3. Equipment and detergent

Clients supply all equipment and detergent required for the service. Specialists bring their labour and care only. This is a core assumption of every booking and is reflected at checkout.

4. Bookings and payment

• Helpers set their own rates and availability. Prices shown are set by helpers.
• Payment is collected through our payment provider when you book. Funds are captured after the job is marked complete, subject to any dispute window.
• HomeFold charges Specialists a platform commission of 15% on each completed booking.
• Where commission and payouts are handled manually, HomeFold deducts its commission before remitting the Specialist's share.

5. Cancellations

Cancellation terms (including any free-cancellation window and applicable fees) are presented at the time of booking and form part of these Terms. Repeated late cancellations or no-shows may result in account restrictions.

6. Specialist verification and conduct

Specialists may be subject to identity verification, police checks, and (where relevant) a Working With Children Check. Verification badges indicate checks completed at a point in time and are not a guarantee. All users agree to behave lawfully and respectfully, and to keep communications and bookings on the Platform.

7. Reviews

Reviews may only be left for completed bookings, one per booking. Reviews must be honest and must not contain unlawful, misleading, or abusive content. We may remove reviews that breach these Terms.

8. Disclaimers and liability

The Platform is provided "as is". To the extent permitted by law, HomeFold excludes all warranties and is not liable for the acts or omissions of clients or helpers. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Where our liability cannot be excluded, it is limited to the resupply of the relevant service or the cost of resupply.

9. Indemnity

You agree to indemnify HomeFold against claims arising from your breach of these Terms or your use of the Platform, to the extent permitted by law.

10. Changes and termination

We may update these Terms or suspend or terminate accounts that breach them. Continued use after changes means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of Western Australia, Australia, and you submit to the non-exclusive jurisdiction of its courts.

12. Contact

Questions about these Terms? Email support@homefold.com.au.